Terms of Service
1. Who these terms are between
These terms are an agreement between Thrive LLC ("Thrive", "we", "us") and the individual or organization using our services ("you"). Thrive LLC is the contracting entity. "Thrive Holding", "Appstairs" and "Chatter" are brand names used by Thrive LLC. They are not separate legal entities, do not hold their own trade licences, and do not identify separate contracting parties.
- Legal form: Limited Liability Company
- Trade licence 1700077.01, issued by Sharjah Media City (Shams), United Arab Emirates
- Registered address: Sharjah Media City (Shams), Sharjah, UAE
- Office: Level 14, Boulevard Plaza Tower 1, Downtown Dubai, UAE
By creating an account or using the service, you agree to these terms.
2. The service
Chatter is a subscription platform that brings a business's customer conversations from multiple messaging channels into a shared inbox, with AI-assisted replies, routing, automation and analytics. Features vary by plan, and we may add, change or remove them over time.
3. Accounts
- You must be able to form a binding contract and, where you act for an organization, be authorized to bind it.
- You are responsible for your account details, your users' activity, and keeping credentials secure.
- Tell us promptly if you believe your account has been accessed without authorization.
4. Connected platforms
Chatter works by connecting to third-party messaging platforms. You are responsible for holding the rights to the accounts you connect and for complying with each platform's own terms — including WhatsApp Business and Meta's platform terms, and TikTok's terms once that integration becomes available.
Those platforms are independent of us. They may change, restrict or withdraw their APIs at any time, which may interrupt Chatter's functionality through no fault of ours. You can disconnect any channel at any time, which ends our access to it.
5. Acceptable use
You agree not to use the service to:
- send spam, or unsolicited or bulk messages in breach of a platform's rules or applicable marketing law;
- send unlawful, fraudulent, deceptive, harassing, hateful or infringing content;
- message people who have not given the consent required by the channel or by law;
- circumvent any platform's rate limits, approval processes or access controls;
- reverse engineer the service, or use it to build a competing product;
- interfere with the integrity, security or performance of the service.
Messaging permissions differ by channel, and some channels prohibit broadcast or promotional messaging entirely. You are responsible for ensuring your use of each channel complies with that channel's rules.
6. Your data
You own your data, including your conversations, contacts and content. You grant us only the licence needed to host, process and display it in order to provide the service.
We handle personal data as described in our Privacy Policy. In particular, we do not sell personal data, and we do not use your message content to train AI models.
Where we process personal data on your behalf, you are the controller and we are the processor. You are responsible for having a lawful basis for the messaging you carry out.
7. Fees
Fees, included usage and billing intervals are those shown on your plan at the time of purchase. Subscriptions renew automatically unless cancelled before the renewal date, and usage beyond your plan's included limits may incur additional charges.
8. Intellectual property
The service, and all software, design and branding in it, remain the property of Thrive LLC and its licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription.
9. Availability and disclaimers
We aim to keep the service available and to provide support on the terms of your plan, but we do not guarantee uninterrupted operation. Maintenance, third-party platform outages and circumstances beyond our control may cause interruptions.
To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied.
AI-generated output may be inaccurate. You are responsible for reviewing AI-assisted replies before relying on them, and for any message sent from your account.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability is limited to the amounts you paid us in the twelve months preceding the event giving rise to the claim.
11. Suspension and termination
You may cancel at any time, effective at the end of your current billing period. We may suspend or terminate access if you materially breach these terms, if your use puts us or a connected platform at risk, or if a platform or the law requires it. Where practical we will give notice and a chance to remedy first.
On termination, your right to use the service ends and we handle your data as described in the Privacy Policy.
12. Changes to these terms
We may update these terms as the service or the law changes. We will update the date above and, for material changes, notify you before they take effect.
13. Governing law
These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah, where Thrive LLC is registered. The courts of Sharjah have jurisdiction over any dispute arising from them.
14. Contact
Questions about these terms: letstalk@thriveme.ae.